Shipping solutions for Asian-owned businesses across NZ

Backed by a local Mandarin speaking team, Zappy is trusted by Asian-owned businesses across New Zealand to make shipping simple, affordable, and reliable.

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Ship smoothly in NZ with no language barriers

No friction with couriers

Language barriers can make courier issues stressful and slow to resolve. We’ll deal with couriers on your behalf, so you don’t have to navigate NZ call centres.

Get bilingual customer & onboarding support

Need bilingual support? Our Mandarin-speaking team can help with onboarding, troubleshooting, and courier claims.

Scale without extra overhead

Worried about extra costs as you grow? Zappy is free to use with no SaaS fees, so you can scale without adding extra software costs.

Connect to what you already use

Zappy plugs straight into platforms like Trade Me, WooCommerce, and Shopify, so you can get set up fast without changing the tools you rely on. No complicated technical configuration required.

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How it works

Getting started with Zappy is easy. Just follow these three steps to set up your shipping.

1

Import your website orders from your selling platforms.

2

Zappy automatically calculates the best shipping options as well as price.

3

Print the shipping label, stick on the parcel and wait for it to be picked up.

(Never buy pre-paid courier tickets ever again)

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Access NZ and international couriers in one place

Tap into a wide network of trusted local couriers, global carriers, and heavy freighters, so you can compare options and ship confidently.

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Keep orders, stock, and systems in sync

With a single setup, Zappy keeps everything talking to each other automatically. Your orders, stock, and systems stay in sync without any extra steps.

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Better shipping solutions for Kiwi Asian business owners

So you can do what you do best - sell.

Deliver a big brand experience

Give your customers a polished, professional delivery journey with branded tracking and updates. This will help you build trust and look established from day one.

Pay-as-you-go labels + automatic pickups

Print labels only when you need them, with no prepay or long-term contracts. Zappy automatically books the courier pick up, so you don’t have to organise them yourself.

Get the best courier prices

Zappy pulls prices from a wide courier network so you can pick the most affordable option for your needs. Price visibility means you can compete with bigger stores without negotiating contracts.

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Keep moving forward, not chasing parcels.

Join a growing community of Asian-owned businesses using Zappy in New Zealand. Big or small, you’re big time to us.

"We started using Zappy about 8 years ago. Because they offer a flexible solution – everything is done online – whenever we want to, we can choose a courier from multiple choices depending on the customer need and where the customer is. I’ve been very happy with their customer service. If things go wrong, and sometimes they do with couriers, they are very good at solving the issues and getting things right. I can recommend using Zappy, they aren’t just efficient but also very cost effective"

Jari

Scandinavian & Central European Foods

"It is so easy to use the Zappy system. It makes the whole shipping process so much faster and more efficient. Their staff are knowledgeable and incredibly helpful - always available to answer all sorts of difficult questions regarding national and international shipping."

Xin

Retail

"We switched to Zappy almost a year ago. We’re really happy with the move and the way it has turned out. Our previous system did not integrate with our website making order fulfilment lengthy. The switch to Zappy’s system has reduced our order processing time by half. The system is easy to use and the Zappy team are helpful and responsive on the odd occasion that there are any issues.”

Emily

NZ natural skincare brand

10+ years in NZ shipping, trusted by Kiwi Asian sellers

UK Financial Times High-Growth Companies Asia-Pacific, 2023. (Ranked 1st in New Zealand)

4th Fastest Growing Company in NZ 2021 Deloitte Fast 50

6 Years as one of the fastest growing companies in Asia-Pacific (Deloitte & Financial Times )

Chinese Shipping Solutions - FAQs

Do you support sending to Australia or Asia when customers ask?

Yes. Zappy supports international shipping and tracking, with access to major international carriers, so you can ship to Australia and other countries when needed.

If I import stock from China, can Zappy help with re-shipping domestically fast?

Yes. Once your stock arrives in NZ, Zappy makes local fulfilment quick: import or sync orders from your selling platforms, compare couriers, print labels, and book pickups in one flow.

Can tracking be bilingual for my customers?

Zappy lets you customise the content of your branded tracking emails and SMS. This means you can set up bilingual writing in those templates when needed.ups in one flow.

Can you explain courier rules in Chinese?

Yes. Zappy’s multilingual support team includes staff fluent in Chinese, so they can guide you through NZ courier processes (like claims and delivery rules) in Chinese.