Impacted by Sendle? Try Zappy for free!

"You just pay for the courier – we take care of the rest. Zappy's volume discount means you won't pay more than going direct to the carriers, all while making your shipping easier than ever."

Get started Get in touch

Sendle Alternatives: How to Get Your Shipping Back on Track

The unexpected closure of parcel delivery company Sendle has left small businesses nationwide scrambling to deliver orders. If you’ve been affected by the sudden collapse of Sendle, this guide contains everything you need to know to get your shipping program back on track with a reliable Sendle alternative.

What happened to Sendle?

Sendle, an Australian-founded company launched in 2014 had built a reputation as a reliable, low-cost shipping partner for small business owners. Stunned Sendle customers were left scrambling when the company abruptly announced on January 11 that they were ceasing operations. Customers were informed via email that all scheduled pick-ups would be cancelled, and parcels already in transit would be delivered only at the discretion of the delivery partner.

What impact has Sendle’s closure had on small businesses?

Small businesses relying on Sendle as their shipping partner have been left high and dry. Some of the impacts being felt by Sendle users nationwide include:

Financial loss from products lost in transit or perishable goods unable to be delivered on time
Customer dissatisfaction due to delayed or missing orders
Unexpected staffing costs with teams working overtime to resolve shipping issues
Difficulty finding a new, reliable shipping partner

I was a Sendle customer, where do I go from here?

If you were a Sendle customer, there are a few steps you need to take as soon as possible.

Track any parcels already in transit

Take note of the tracking information in your Sendle dashboard
Check the status of parcels in transit, and contact the carrier partners where needed

Notify your customers

Contact customers with pending or shipped orders to advise them of potential shipping delays
Consider placing a temporary disclaimer on your website to let customers know that new orders may take longer than usual to dispatch

Find a Sendle alternative shipping partner

While temporary shipping solutions may work for your business short term, it’s critically important to find a reliable, cost-effective Sendle alternative to support your business into the future

How to find a Sendle alternative shipping partner

Finding the right shipping partner for your business might seem like a daunting task, but it doesn’t need to be. Follow these simple steps to help you find the right Sendle alternative for your needs.

1. Identify your ‘Must Have’ integrations

Even the most streamlined Sendle alternatives won’t be much use if they don’t integrate with the tools you use every day. Identify which tools your ideal shipping partner must integrate with. Shipping software and leading Sendle alternative Zappy integrates with all major ecommerce platforms including:

Shopify
Squarespace
Ebay
WooCommerce
Amazon

2. Consider your delivery options

If your parcel delivery company provides only a few courier options, keep looking. A good shipping partner should give you access to more options and better prices. Shipping software providers such as Zappy utilise a vast network of couriers, giving you the power to choose which courier networks you do business with. Having access to all the major courier networks also means you can provide your customers with a wide range of delivery options including standard, same-day, weekend delivery and more.

3. Make a wishlist of features you’d like to see in a Sendle alternative

Think about the features you want your shipping platform to have.. How do you like to work? How do you want your customers to receive order updates? Your wishlist items could include things such as:

Address validation to prevent undeliverable packages
Branded tracking to ensure your customers are well informed via email and SMS
Branded returns portal with the ability to generate personalised return shipping labels
Powerful data analytics and reports to help you improve your delivery experience

Once you’ve narrowed down your wishlist, compare it with the features offered by various Sendle alternatives. Shipping platforms such as Zappy offer all these features and more.

4. Ask for recommendations

Word of mouth is the most powerful research tool at your disposal. You can also use sources such as Reddit or Facebook groups.

Is Zappy right for my business?

What is Zappy?

Zappy is a multi-carrier delivery platform packed with valuable features for entrepreneurs and businesses of any size. Designed to put your shipping on autopilot, Zappy is a breeze to use.

Seamlessly import your website orders from popular ecommerce platforms such as Shopify, WooCommerce and Magento
Let Zappy run the numbers and bring you the best prices from their wide network of trusted couriers
Print your shipping label and Zappy will let your courier know that the parcel is ready to be picked up

It doesn’t get much easier than that!

How can Zappy help me?

Zappy has been watching the Sendle situation unfold and is poised to offer practical support to businesses experiencing disruption. If you’ve been affected by the Sendle closure, talk to Zappy today to take advantage of transition support such as:

Priority onboarding
Multiple courier options
Transparent pricing
Pickups

How much does Zappy cost?

Zappy is a reliable, feature packed shipping platform and best of all, it’s free to use. That’s right, FREE.

When you use Zappy, you pay for the courier and Zappy takes care of the rest. Zappy uses volume discounting to provide you with a seamless shipping platform and valuable data insights, while ensuring you never pay more than you would going direct to parcel carriers.

Is Zappy ideal for businesses of any size?

Whether you’re just starting out or you’re a large scale operation, Zappy is here for you with 3 unique pricing plans.

Pay as you go

Ideal for small businesses sending less than 20 parcels per month.

Pay standard courier pricing
Enjoy all the basic Zappy features
No minimum monthly courier spend

Pre-paid

Ideal for small businesses sending less than 20 parcels per month, but wanting some discounts.

The more you prepay, the bigger the discounts you can receive
Enjoy full Zappy features
No credit card required

On account

Ideal for medium to large businesses sending 20 to 10,000 parcels per month.

All the features and benefits of a pre-paid plan
Your own personal local account manager

Get your shipping back on track

If you’ve been impacted by the Sendle shutdown, time is of the essence. Zappy offers quick onboarding, an intuitive shipping platform and powerful analytic insights to help your business not only recover, but thrive. Supporting Australiasian businesses since 2012, Zappy is your local, reliable shipping partner platform.

How to get started with Zappy

Take your business to the next level with the leading Sendle alternative, Zappy.

Getting started is easy. Simply contact us or sign up with Zappy, and let us take the hassle out of your shipping process today.

‍

More hustle, less hassle

Getting started with Zappy is easy. Just follow these three steps to set up your shipping.

1

Import your website orders

Integrate seamlessly with popular ecommerce platforms such as Shopify, WooCommerce, Magento, and BigCommerce, providing a versatile and flexible solution for businesses of all sizes.

2

Zappy automatically calculates the  best shipping options as well as price

Access a wide network of reliable courier services that can help you securely and efficiently send packages and documents to various destinations, whether it's locally or internationally.

3

Print the shipping label, stick on the parcel and wait for it to be picked up

There is no need to prepay for shipping labels, you only pay when required. Once your label is printed, we notify your courier selection for a seamless pick up!

Get started

With 10 years of experience, our customers trust us with $100 million  worth of shipments every year.

Ranked 1st in the UK Financial Times High-Growth Companies Asia-Pacific, 2023

4th Fastest Growing Company in NZ 2021 Deloitte Fast 50

6 years as one of the fastest growing companies in Asia-Pacific  (Deloitte & Financial Times)

Join thousands of
entrepreneurs using Zappy

Big or small, you’re big time for us.

"We started using Zappy about 8 years ago. Because they offer a flexible solution – everything is done online – whenever we want to, we can choose a courier from multiple choices depending on the customer need and where the customer is. I’ve been very happy with their customer service. If things go wrong, and sometimes they do with couriers, they are very good at solving the issues and getting things right. I can recommend using Zappy, they aren’t just efficient but also very cost effective"

Jari

Central European Foods

"Most valuable aspect of Zappy is the direct relationship with an account manager. Service is excellent and that is key –They push and get things resolved. When there’s an issue, they’re onto it and that helps ensure our customer is happy. Three words to describe Zappy: Excellent service. Good pricing. Approachable people"

Mohammed

Petfood

“Swapped from another provider because of Zappy’s convenience: get shipping quotes, label printing etc. Going direct to couriers was a hassle. Zappy is much faster and more reliable. Excellent customer service – this is critical, they sort problems out immediately. Initial training on the system very helpful – but finds the process easy. I want to make my customers happy – their service helps that to happen. Three words to describe Zappy: Reliable. Fast.Friendly."

Sue

Motorcycle accessories